Road Hazard Tire & Wheel Protection
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To report a claim, members should contact our claims center
Monday through Friday from 9:00 a.m. to 8:00 p.m. eastern time. Authorization is
required prior to repair or replacement of any wheel, and prior to replacement
of any tire. Please note that we reserve the right to deny any claim submitted
without authorization. All claims must be reported to us within 60 days from the
date of loss. Every attempt should be made to repair rather than replace damaged
property. We will only pay for the reasonable cost of repairs unless it can be
demonstrated that the damaged tire(s) and/or wheel(s) could not be repaired.
A. Procedures During Working Hours:
us toll free at 888-684-9327 to report your claim. Select item one (1) from
the menu. Your call will be directed to one of our tire and wheel claims
specialists who will be happy to assist you with your claim.
will be asked for the following information:
make, model and mileage of your vehicle.
of the damaged tire(s) and/or wheel(s). For example, right rear tire.
depth of damaged tire. This should be given in 32ndís of an
model and size of the damaged tire(s). Example: XYZ Brand Tire
and where the tire(s) and/or wheel(s) was/were damaged. Note: a blowout is
not a cause of damage but rather the result. We will need to know what
caused the damage.
name of your repair facility.
will be given a claim number, and you will be advised to have your repair
facility contact us for authorization.
will send you a Proof of Loss form which must be completed and returned with
the following documents: the original, paid repair invoice, legible
copies of the front and back of your Tire and Wheel Protection agreement,
and a legible copy of your vehicle purchase order or finance agreement.
NOTE: we reserve the right to request additional documents in support of
your chosen repair facility contacts us, we may grant authorization if it
appears to us that the damage will be covered and that the costs are
reasonable. In the event that we give authorization, we will fax a
confirmation to your repair facility. Please confirm with the repair
facility that we have reached an agreed price before you authorize the
repairs. Otherwise, you may be held responsible for amounts charged in
excess of what we believe to be reasonable.
We reserve the right to inspect any damaged tire(s) and/or wheel(s) prior to
its repair or disposal. Failure to allow inspection may result in claim
receipt of all required documentation, the claim will be reviewed and a
decision rendered, typically within seven (7) business days.
B. Procedures After Working Hours- In the event that both the damage occurs
and repairs must be effected after our regular business hours or during a
weekend, please be advised of the following procedures:
- You must call our claims center on the next business day to report your claim.
- Obtain a proof of loss form from this website.
- Complete and return the proof of loss form with the documentation
referenced in item A. 4. above.
- IMPORTANT: Please note that alloy wheel damage can oftentimes be
repaired. In the event that damaged wheels are replaced, your repair facility
must document the reasons why wheel repair was not possible. They should then
attempt to obtain a remanufactured wheel to replace the damaged wheel. If this
is not possible, your repair facility may replace the damaged wheel(s) with new
wheels provided that the cost of the wheel does not exceed $400. If the wheel
cost exceeds $400, you must contact our claims center during regular business
hours for authorization and follow the procedures in section A. Again, wheels
must be retained for our inspection, and failure to do so may result in
denial of the claim.
- or -
Print Fillable Form
Email all documentation to:
Mail all documentation to:
800 Yamato Rd, Suite#100.
Boca Raton, FL 33431