Privacy Policy

We understand that your privacy is important to you. Our customers have trusted us with their roadside assistance, travel and security needs for over 40 years, and it is important to us to maintain a high degree of reliability and integrity. We want you to understand how we protect your privacy when we collect and use information about you. We do not intend to sell your personal information to third parties. This privacy notice pertains to any of our valued customers or members.


We may collect personally identifiable information as follows:

Information we obtain may include your name, your spouse’s name (if applicable), your covered vehicle(s) model number, year, color and/or VIN #, your address, phone number and the effective date and ending date of your coverage with NIU of Florida, Inc.

Information About Service History: We may maintain information about your service experiences with us, such as the date the service episode, the type of service performed (example: tow, jumpstart, flat tire, trip routing, etc.), confirmation of service and details of service.


Information about our customers or former customers will only be disclosed as permitted or required by law. Information about our former customers will be safeguarded to the same extent as information about our current customers.

Information about you, which has been collected, is maintained in your customer records. We use this information to process and service your needs. We may also disclose it to person or companies necessary to perform services you request or authorize.

Example: We must exchange information about your vehicle, location of disablement, (etc.) with service providers to assist them in locating and servicing your vehicle when you have contacted us to request roadside assistance service. In all such cases, we provide any third party with only the information necessary to carry out its assigned responsibilities and only for that purpose.

We will also release information about you if you direct us to do so, if we are compelled by law to do so, or in other legally limited circumstances.


We restrict access to nonpublic personally identifiable information about you to those employees whom we have determined need to know that information to provide our services to you. We maintain strict physical, electronic and procedural safeguards designed to protect your information from unauthorized access by third parties.


As a valued customer of ours, we recognize that your relationship with us is built on trust and that you expect us to act responsibly. Because your personal data is your personal information, we hold ourselves to high stands in its safekeeping and use. This means most importantly that we do not sell customer or client information to anyone. Instead, your information is used primarily to complete services, which you request.


As required by federal law, we will notify you of our privacy at any time, but, rest assured, you will be notified if the privacy policy or procedures for your personal data is changed.